Claims Process

Navigating Your Claims with Hamer Pinnington: A Seamless, Transparent Process

At Hamer Pinnington Insurance Advisernet NZ, we understand that filing a claim can be a stressful experience. That’s why we’ve designed our claims process to be straightforward, efficient, and completely transparent – ensuring you receive the support you need when it matters most. As your trusted insurance brokers, we’re with you every step of the way, from initial notification to final resolution.

Our Claims Process: How It Works

Step 1

Notify Us Promptly

When an incident occurs, reach out to our dedicated team as soon as possible. Whether it’s a property damage claim, a liability issue, or any other covered event, we’re here to assist. You can contact us via phone, email, or through our online portal – whichever is most convenient for you.

Step 1

Step 2

Expert Guidance from the Start

Once notified, one of our experienced brokers will guide you through the initial steps. We’ll explain what information and documentation you’ll need, such as photos, receipts, or incident reports, to ensure your claim is processed smoothly. Our goal is to make this as simple as possible for you.

Step 2

Step 3

Claim Submission with Precision

Leveraging our in-house claims expertise and strong relationships with leading insurers, we’ll prepare and submit your claim on your behalf. We handle the details, ensuring accuracy and completeness to avoid unnecessary delays. You’ll stay informed at every stage, with no guesswork involved.

Step 3

Step 4

Advocacy and Follow-Up

We don’t just file your claim and step away – we advocate for you. Our team liaises directly with the insurer, managing negotiations and addressing any questions or requirements. With over 25 years of combined industry experience, we know how to secure the best possible outcome for you.

Step 4

Step 5

Resolution and Support

Once your claim is approved, we’ll ensure you understand the settlement details and next steps. Whether it’s a payout, repair coordination, or replacement, we’re here to confirm everything aligns with your policy and expectations. Even after resolution, we remain available for any follow-up questions.

Step 5

Navigating Your Claims with Hamer Pinnington: A Seamless, Transparent Process

Our Claims Process: How It Works

Notify Us Promptly

Expert Guidance from the Start

Claim Submission with Precision

Advocacy and Follow-Up

Resolution and Support

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Ben Hamer

Wayne Pinnington